Refund Policy
Last updated: January 2025
1Order Processing & Quality
Once our system processes your order, your products are inspected thoroughly to ensure they are in perfect condition. After they pass through the final round of quality checks, they are packed and handed over to our trusted delivery partner.
2Shipping & Delivery
Processing Time
3-5 business days (excluding Sundays and public holidays)
Coverage Area
We ship throughout India
Our delivery partner brings the package to you at the earliest possible date. If they are unable to reach your provided address at a suitable time, we will contact you to resolve the issue.
Once your order has been dispatched, you will receive an email with the details of the tracking number and courier company. You can track your package 24 hours after dispatch.
🚚 SHIPPING IS FREE OF COST
3Returns & Refunds
7-Day Return Policy
Our shipments go through a rigorous quality check process before they leave our warehouse. However, in the rare case where your product is damaged during shipment or transit, you can request a replacement or cancellation and refund within 7 days of receiving your order.
Refund Processing
In case of return/replacement/refund, we process the refund once the products have been received and verified at our warehouse.
Credit/Debit Cards & Net Banking
Refund processed to the same account within 24-48 business hours. Additional 2-3 business days for amount to reflect.
Cash-on-Delivery
Bank transfer initiated within 24-48 business hours after receiving returned products and bank details. Additional 2-3 business days for amount to reflect.
Need Help with Returns?
Have questions about our refund policy or need assistance with a return?
Email: hello@thepulp.shop
Response within 24-48 hours